For Ages 21+

facai88 Responsible Gambling — Stay Safe

Gambling is for fun — not for stress. At facai88, we believe every player has the right to set their own limits and play safely.

21+ Age Limit
24/7 Support Chat
Unlimited Self-Exclusion

Age Restriction

All casino and betting activities at facai88 are for persons aged 21 or above only. Age is verified when opening an account, and identity documents may be requested at any time if there is any doubt.

Be aware that no minor in your household can access the platform. Use password protection on your device and never share your account details with anyone.

Full details on age verification and account use are provided in our Terms and Conditions — please read them carefully before registering.

  • Age verification is mandatory for all new accounts
  • Account sharing is strictly prohibited
  • Registration in the name of a minor is not allowed
  • Suspicious accounts will be investigated
21+

For Adults Only

All facai88 services are available to persons aged 21 or above. Minors are strictly prohibited from creating or using an account.

Set Your Own Limits

facai88 gives you the tools to control your own gambling experience. You can set your limits at any time using the options below.

Deposit Limit

Set a daily, weekly, or monthly cap on deposits. You will not be able to deposit beyond the limit you set.

Session Limit

Decide in advance how long you will play in one session. The system will notify you when your set time is up.

Temporary Break

If you need a short break, temporarily close your account for anywhere from 24 hours to 30 days.

Self-Exclusion

If you want to stop gambling for a longer period, apply for self-exclusion. You will not be able to log in while it is active.

Bet Limit

Set the maximum amount you can place on a single bet. Bets above the limit will not be allowed.

Loss Limit

Once you reach a set loss amount, gambling will automatically stop and you will receive a notification.

Contact facai88's 24/7 live chat support to activate any of these features. Our team is ready to help in both Bengali and English.

Warning Signs

Gambling problems do not always appear suddenly. If you notice any of the signs below in yourself or someone close to you, take them seriously.

Chasing Losses

Returning repeatedly to try to recover lost money is a common sign of problem gambling.

Warning

Spending Beyond Your Means

Spending money meant for food, rent, or other essentials on gambling means the problem has already become serious.

Warning

Hiding It from Family

Hiding your gambling from people close to you, or lying about it, is a major warning sign.

Warning

Discomfort When Unable to Play

Feeling restless, angry, or anxious when you cannot gamble means a dependency has developed.

Warning

Losing Track of Time

Not realising how many hours you have been playing, or trying to stop but being unable to, is a sign of lost control.

Warning

Taking on Debt or Borrowing Money

Taking on debt or borrowing money to place bets or cover past losses is a sign of a serious problem.

Warning

Our Commitment

facai88 believes gambling is a form of entertainment — not a way to earn a living. We want every user to play in a healthy and informed way, and to put their financial and mental wellbeing first.

To understand what you agree to by using our platform, read the Terms and Conditions page, which contains the full guidelines for account use.

To learn about our privacy practices, visit the Privacy Policy page — it explains in detail how your personal information is stored and used.

  • Ensuring a safe environment for all members
  • Identifying problematic behaviour and actively providing support
  • Processing self-exclusion requests promptly
  • Fully blocking access for minors
  • Keeping personal data secure
  • 24/7 support in Bengali

Healthy Gambling Tips

Gambling responsibly means keeping the enjoyment alive. A few simple habits can help keep your experience positive.

  • Set a time and money limit before you start playing
  • Only use money set aside for entertainment
  • Do not play to chase losses
  • Do not play when drinking or when you are tired
  • Take regular breaks and spend time with family
  • Remember — losing is part of the game
  • Do not make big decisions when you are emotional
  • Do not hesitate to ask for help when you need it

Where to Get Support

Do not carry the burden alone — seek help. From the facai88 support team to family and professional counsellors, there are many avenues for support.

facai88 Live Chat Support

Contact our support team via live chat in Bengali or English, 24 hours a day, 7 days a week. You can freely discuss self-exclusion or setting limits.

Contact by Email

You can send any questions or requests about responsible gambling by email. Our team will reply in Bengali.

Talk to Family and Friends

Open up to the people close to you. Support from family is often the greatest source of strength.

Professional Mental Health Counselling

Speak with a psychologist or counsellor who specialises in gambling problems. Mental health services are becoming increasingly accessible in Bangladesh.

Support Groups

Share your experience with others facing the same situation. Social support helps with long-term recovery.

See Our FAQ

Visit the FAQ page for answers to common questions about responsible gambling — you will find detailed information there.

Self-Exclusion Process

Self-exclusion is a formal arrangement through which you can block your own access to facai88. While it is active, you will not be able to log in, make deposits, or place bets.

1

Contact live chat and submit a self-exclusion request

2

Let us know how long you want the exclusion to last

3

Complete identity verification

4

Your account will be deactivated promptly and a confirmation will be sent to you

No promotional messages will be sent to you while self-exclusion is active. If you wish to reopen your account after the period ends, you will need to contact our support team again and complete a waiting period.

Responsible Gambling FAQ

You must be at least 21 years old to take part in any casino or betting activity at facai88. Age verification is mandatory at registration. If an account is found to be used by a minor, it will be closed immediately.

No, self-excluding will not affect your account balance. However, deposits and withdrawals will not be possible while self-exclusion is active. Once the period ends and the required verification is completed, the account can be reactivated.

Lowering a deposit limit takes effect immediately. To increase a limit, a set waiting period must pass — this is intentional to prevent impulsive decisions. Contact live chat support to change your limit.

Limit requests and self-exclusion must be submitted by the registered account owner. However, if a family member wishes to raise a concern on someone else's behalf, they can contact our support team by email — we will review the situation and take appropriate action where possible.

First, contact our 24/7 live chat or email — self-exclusion or setting limits can help bring the situation under control. Then speak openly with your family. If needed, seek help from a professional financial adviser or mental health specialist. Remember, asking for help is not a weakness — it takes courage.

Yes, our team monitors member activity. If unusual behaviour or signs of problem gambling are detected on an account, our support team will proactively reach out and offer possible assistance.

No, responsible gambling is not just about money. It relates to time management, mental health, family and relationships, and overall quality of life. Gambling is responsible when it brings enjoyment and does not interfere with other areas of life.