facai88's Privacy Policy
This policy clearly explains how your personal information is collected at facai88, why it is collected, and how it is kept safe. By using our platform, you are considered to have agreed to the terms of this policy.
1. Definitions and Introduction
This privacy policy applies to the facai88 platform and its associated services. "facai88", "we", "our", or "platform" refers to the website https://facai88club.cam and all services operated through it. "User", "you", or "your" refers to any person registered on or accessing this platform.
"Personal information" refers to any information that can directly or indirectly identify you. This includes your name, mobile number, email address, banking details, device information, and your pattern of platform use. We collect this information solely to improve our service quality and maintain a safe environment.
To learn more about your relationship with facai88, read our About Us page, which describes the platform's identity and goals.
2. Types and Methods of Data Collection
Various types of information may be collected at facai88 when you create an account, use our services, or contact our support team.
2.1 Information You Provide Directly
When you register, update your profile, or complete a deposit or withdrawal, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for account verification)
- bKash, Nagad, or Rocket mobile wallet details (for transactions only)
- Any support requests or messages you submit
2.2 Automatically Collected Information
Some information is collected automatically when you access the platform, such as:
- IP address and geographic location (approximate)
- Browser type, version, and operating system
- Time spent on the platform and pages viewed
- Device identifier information
- Session logs and error reports
2.3 Information Received from Third Parties
In some cases, information may also be obtained through trusted third parties for fraud prevention and identity verification purposes. The highest level of care is taken when collecting such information.
3. Purpose of Data Use
facai88 uses collected information only for specific and lawful purposes. It is not used for any purpose beyond these.
- Account Management: For registration, login, and identity verification.
- Transaction Processing: To ensure secure deposits and withdrawals via bKash, Nagad, or Rocket.
- Customer Support: To resolve your issues quickly via live chat and email.
- Security and Fraud Prevention: To detect and prevent unlawful activity.
- Service Improvement: To fix platform issues and add new features.
- Promotional Communication: To inform you of relevant offers and information, subject to your consent.
- Legal Compliance: To comply with applicable laws and regulations.
4. Data Storage and Security
Keeping your information safe is one of facai88's primary responsibilities. To this end, we have implemented industry-standard technical and organisational security measures.
4.1 Technical Security
- All data transmissions are secured through SSL encryption.
- Data stored on servers is kept in an encrypted state.
- Regular security assessments and updates are carried out.
- Automated systems are in place to detect unauthorised access to accounts.
4.2 Data Retention Period
Certain information may be retained while your account is active and, after that, for as long as required for legal or regulatory reasons. Information that is no longer needed after account closure is deleted in a timely manner.
5. Sharing Data with Third Parties
facai88 shares your information with third parties only in limited and specific circumstances. Those circumstances are described below:
5.1 Service Provider Partners
The minimum necessary information may be shared with trusted service providers for payment processing, fraud detection, and technical support. These partners operate under confidentiality agreements and are bound to follow our guidelines.
5.2 Legal Requirements
In the case of a valid court order, investigation, or legal obligation, required information may be provided to the relevant authorities.
5.3 What We Never Do
- Sell or rent your information to advertisers.
- Use your information for marketing purposes without your consent.
- Share personal information with unrelated third parties.
6. Cookies and Tracking Technologies
The facai88 platform uses cookies and similar technologies that improve your browsing experience and maintain platform performance.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login state and session.
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Help understand patterns of platform use.
- Security Cookies: Used to detect fraudulent activity.
6.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to stop working correctly.
7. Privacy of Minors
facai88 is strictly not intended for persons under the age of 21. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor's information exists in our system, that information will be deleted immediately and the associated account will be closed.
To learn more about responsible gaming and to keep yourself or your family safe, read our Responsible Gaming section, where information on setting limits and self-exclusion is available.
8. User Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may request to view what information we hold about you. Our support team accepts such requests via 24/7 live chat or email.
8.2 Right to Correction
If any information held in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a specified period for legal or regulatory reasons.
8.4 Right to Opt Out of Promotional Communication
You may request at any time to stop receiving promotional emails or messages. However, necessary communications related to account management and transactions will continue.
9. Changes to the Policy
facai88 may update this privacy policy from time to time. Users will be notified of significant changes via email or through the platform.
The "Last Updated" date will be shown at the top of each updated version. Continued use of the platform after any changes means you have agreed to the updated policy. We therefore recommend reviewing this policy regularly.
This privacy policy is linked to and supplements facai88's overall Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities.
10. Contact
If you have any questions or concerns about this privacy policy, or if you have any requests regarding your personal information, please contact our support team:
- Live Chat: Direct support available 24/7
- Email: [email protected]
Our support team can assist in both Bengali and English. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.